44spinph Privacy Policy

When you create an account or interact with 44spinph, we collect certain personal information that is necessary to provide you with a safe and functional platform experience. The categories of information we collect include: your full name, date of birth, email address, mobile number, and a username of your choice at the point of registration. If you make a deposit or request a withdrawal, we also collect payment-related details such as your preferred payment method and transaction reference numbers — we do not store full card numbers or full bank account credentials on our servers.

We also collect information about how you use the platform, including the pages and features you visit, the device and browser type you use, your approximate location based on IP address, and the times and duration of your sessions. This usage data helps us improve the platform experience for all Filipino members and identify any unusual activity that may indicate unauthorised access to an account. None of this behavioural data is linked to third-party advertising networks or sold to external parties.

In certain cases — particularly where required for identity verification under Philippine regulations — we may ask you to submit a government-issued ID or similar document. Any document submitted for verification purposes is handled with strict access controls, stored only for as long as legally required, and then securely deleted. You will be notified at the time of the request about the specific reason a document is needed.

The personal information you provide is used primarily to create and manage your account, process your deposits and withdrawals in Philippine pesos, verify your identity where required, and deliver the platform features you have signed up to use. We also use your contact details to send you important account notifications — such as login alerts, transaction confirmations, and updates to our Terms or this Privacy Policy — which are considered essential communications and cannot be opted out of while your account is active.

With your separate consent, we may also use your email address or mobile number to send you promotional communications about new features, upcoming offers listed on our Promotions page, reward tier updates, or voucher availability. You can withdraw this marketing consent at any time by contacting our support team at [email protected]. Withdrawal of marketing consent does not affect your ability to use the platform or your entitlement to receive essential account communications.

Usage and behavioural data collected during your sessions is used in aggregate form to improve platform performance, identify and fix technical issues, and understand which features Filipino members find most useful. We do not use individual behavioural profiles to make automated decisions that produce legal or similarly significant effects on your account, except where automated fraud detection flags an account for human review.

44spinph does not sell, rent, or trade your personal information to any third party for commercial purposes. We share your data only in the limited circumstances described here. Our platform relies on a small number of trusted third-party service providers — including payment processors, hosting infrastructure providers, and identity verification partners — who process data strictly on our behalf and under contractual obligations that meet the standards of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

We may also disclose your personal information to Philippine government agencies, regulatory bodies, law enforcement authorities, or courts where we are legally required to do so — for example, in response to a valid court order, a request from the National Privacy Commission, or an investigation into suspected financial crime. In all such cases, we disclose only the minimum information necessary to comply with the legal obligation, and we will notify you of the disclosure where we are legally permitted to do so.

If 44spinph undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the relevant successor entity as part of that transaction. In such an event, the successor will be bound by the same privacy obligations that apply under this policy, and you will be informed of any material change to the way your data is processed before it takes effect.

We implement industry-standard technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data storage and transmission, access controls that restrict which team members can view personal account data, regular security reviews, and session timeout policies. Despite these measures, no internet-based platform can guarantee absolute security, and we encourage all members to use strong, unique passwords and to enable any additional verification options available on their account.

We retain your personal information for as long as your account is active and for a period thereafter as required by Philippine law or for legitimate business purposes such as dispute resolution, fraud prevention, and regulatory compliance. When your data is no longer required for any of these purposes, it is securely deleted or anonymised so that it can no longer be associated with you. Specific retention periods vary by data category and are governed by the requirements of applicable Philippine regulations.

Under the Philippine Data Privacy Act of 2012, you have specific rights in relation to the personal information we hold about you. These rights include: the right to be informed about how your data is being processed; the right to access a copy of the personal data we hold about you; the right to correct inaccurate or incomplete data; the right to object to processing in certain circumstances; the right to erasure or blocking of data that is no longer necessary, unlawfully processed, or collected without your consent; and the right to lodge a complaint with the National Privacy Commission.

To exercise any of these rights, please send a written request to our support team at [email protected] with the subject line "Data Privacy Request". We will acknowledge your request within a reasonable timeframe and respond fully within the period required by applicable law. We may need to verify your identity before processing your request to ensure that we do not disclose your data to an unauthorised person. There is no charge for making a data subject rights request, and we will never penalise you for exercising your rights under Philippine law.

If you believe that your data rights have been violated and you are not satisfied with our response, you have the right to escalate your complaint directly to the National Privacy Commission of the Philippines. Full details on how to file a complaint with the NPC are available on the Commission's official website. We take all data subject complaints seriously and will cooperate fully with any NPC investigation that may arise.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, applicable Philippine law, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify active members via their registered email address. Continued use of the platform after a policy update constitutes your acknowledgement of the revised terms. We encourage you to review this page periodically so that you are always aware of how your information is handled. If you have any questions about this policy or about your personal data, you can reach our support team at [email protected] at any time.